Operational resilience is sustained in the day-to-day. Not only in what you build, but in how you monitor, how you manage problems before they become incidents, and how you handle critical events when they do occur.
In this episode, Brendan Healy is joined by Liz McGing, Triangle’s Head of Managed Services, to discuss the delivery discipline behind operational resilience in real environments. They cover proactive monitoring and active problem management, how critical incidents are run with clear ownership and coordination, and why post-incident review and root cause analysis are essential if you want issues to stop recurring.
Liz also explains why flexibility matters. Enterprise environments change continuously, and managed services need to accommodate that change without disrupting service delivery. The conversation looks at how governance, process and architectural oversight help customers retain operational resilience as platforms, risks and priorities evolve.
Key themes covered in the video:
- Proactive monitoring and active problem management to reduce risk before incidents
- Clear ownership and coordination when critical events occur
- Governance and flexibility to retain resilience as platforms and priorities change
This video is part of Triangle’s operational resilience series. Explore the full series >>
