Paul Flavin, Triangle CEO, outlines why operational resilience is increasingly something organisations need to evidence. He explores the shift from defence-only thinking to a model built on people, processes, platforms and controls. He explains how resilience is built day-to-day through the operational details that decide whether disruption is absorbed or amplified.
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Brendan Healy, Triangle Services director, explains why resilience depends on how technology is run, managed and improved. He looks at what “end-to-end resilience” means in practice, where proactive, accountable service delivery connects protection and recovery, and why contract economics should not get in the way of doing the right work.
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A conversation about how delivery discipline translates into measurable outcomes. Brendan is joined by Liz McGing, our Head of managed services, to discuss the operational discipline behind resilience. They cover proactive monitoring and problem management, how critical incidents are handled in practice, and the governance that helps customers retain operational resilience as priorities and platforms change. Liz shares specific results, including a 14% decrease in incidents year on year.
A conversation about how architect continuity from design through to operations strengthens resilience. Brendan is joined by our Director of Technology Ciaran Garvey to explain why architect continuity matters. They discuss how keeping senior architectural oversight from design through operations supports smoother transition, stronger service ownership, and a more measured balance between innovation and operational resilience.
