HIGHLIGHTING THE GAP BETWEEN IT AND THE END-USER - Triangle Computer Services

IN AN IDEAL WORLD, THE AIM OF THE IT DEPT GAME…

should be to deliver solutions that empower the user. Thus, reducing the pressure on IT and improving overall employee happiness and productivity.

 

So why do we still see this gap (aside from the monotonous – lack of money, resources, and so on)?

 

Everyday businesses pour massive amounts of time and resources into how the consumer interacts with their technology. Why are we not seeing the same approach within the enterprise? And not just in the tech industry but across the board.

 

The gap seems to be widening as users are empowered in their daily lives, but often not at work. IT can be slow to react to their needs due to this disconnect. It’s impossible to understand how the business consumes technology, what their associated frustrations are, and most importantly where the risks are – without seeing or hearing about it! This lack of opportunity to understand the core business is bringing about a growing enterprise mobility crisis.

 

With a lack of day-to-day understanding – we’re watching the enterprise move from Shadow IT to Shadow Productivity.

 

In today’s world, where we see unprecedented technological advancements at ever decreasing costs, it seems investment in IT should be top priority. It brings too much value to the business to be a side project. You look across all sectors, in all parts of the world – those who are embracing technology are steaming ahead. They have IT embedded in their organisations and allow technology to be in the front seat streamlining business processes, driving efficiencies and delivering a comparable user experience.

 

I read somewhere that the average lifespan of a company has gone from 50 years to 10 years. Those smashing onto the scene and those which are growing dynamically, are the ones who are embracing technology ‘At The Speed of Life’ (to quote VMware). Unless traditional companies are consuming this stuff with the relative speed and agility seen today, the gap will continue to widen.

 

Management across the board should be working with IT to identify bottlenecks and work out what is possible. IT must enlighten decision makers on ‘the possible’ and they (the business) need to be talking in terms of IT. Imagine what would happen if you had a techie at every board meeting. In a board meeting people solve problems – technologies evolution is solely based on solving problems. Merging the hardwired logical techie way of thinking with creative emotion, is proven. Look at FB, Google, LinkedIn. Is that a valuable resource that is being ignored? It could be a culture shift that will see IT providing virtual solutions to real world problems.

 

In the 21st century IT no longer lives in the basement!

 

 

Business and IT priorities must align- and it is up to the business to lead that conversation. Identify leaders within your organisation who ‘get it’, who will drive change on behalf of both sides. Moving past controlled interaction, through pilots and the likes. The message being delivered needs to be altered- Enterprise Mobility Solutions are an absolute no brainer. Delivering business value seen on the bottom line and securing us in a world full of increasing threats to our data.

 

It’s not only businesses that are seeing value through employee mobility and security.

 

In patient care, hospital staff are saving 3-5 minutes per patient, through a one tap sign on system. Is this why we’re seeing a rise in newly appointed Clinical Information Officers (CCIOs)? They’re business purpose being clinical adoption and engagement in the use of technology. Should all verticals be adopting this mindset – will we see Education Information Officers? Legal Information Officers? Insurance Information officers?

Looking to our imminent future, it’s either bridge the gap or fall through the cracks – is this the way to do it?

 

Eagerly awaiting developments and your thoughts…