Case Studies Archives - Triangle Computer Services
ALMAC IMPLEMENTS INTERACTIVE TECHNOLOGY IN SUPPORT OF CLINICAL TRIALS

ALMAC IMPLEMENTS INTERACTIVE TECHNOLOGY IN SUPPORT OF CLINICAL TRIALS

Almac is a contract research organization headquartered in Craigavon, Northern Ireland.  The company provides the most comprehensive range of services extending from research through pharmaceutical and clinical development to commercialisation of product. Over 600 companies worldwide, including all the market leaders, use Almac’s services, testament itself to the quality, innovation and efficiency of the business over the past 30 years.  Almac employs over 3,300 worldwide, xx in Craigavon.  Almac has implemented interactive technology in support of clinical trials.

“We provide clinical trials for our clients that explore whether a medical strategy, drug or treatment is safe and effective,” explains Andy Hillis, Group Head of IS at Almac.  “The purpose of clinical trials is research so the studies follow strict scientific standards.  We needed a new technology architecture that would allow us to deliver our specialised application reliably and quickly.”

Almac had developed a new version of its clinical trials test study application and wanted to implement and leverage the automation capabilities of its virtualized infrastructure.  Almac selected Triangle because of the company’s premier partnership with VMware, its expertise in the Dev Ops and Automation area and reputation in the marketplace for successful engagements with other clients in these areas.  Triangle performed the business analysis of the clinical trial test study case application deployment and identified the individual steps and responsibilities required in each part of the process.

Almac chose to deploy VMware vCloud Suite Enterprise for the automation, orchestration and monitoring framework.  Triangle automated many of the manual processes involved in creating platforms and applications for clinical trials by implementing VMware’s vRealize Automation solution allowing Almac to introduce Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) capabilities for clinical trials of new treatments. 

Triangle designed the new architecture and implemented and configured the tools to be used for the automation including VMware vRealize Automation Center, Application Services and vRealize Orchestrator.  Triangle also created the required templates for the installs and required workflows to integrate all the components according to the business processes.   Almac’s clinical trials application is based on windows .NET, IIS, SQL Server, MSMQ, nService Bus and Raven DB. 

“Deployment of clinical trial platforms has been reduced from an average of three weeks to approximately three hours,” adds Andy.  “Applications can be deployed, updated or amended in approximately one hour and deployments can be reproduced consistently with massive reduction in the risk of human error.”

“The process of creating a new clinical trial study is now standardized and streamlined and is available as a service in a self-service portal,” concludes Andy.   “We have seen great reduction times in deployment of our application and we have reliable, repeatable deployments without human intervention which reduces the possibility of errors.”

About Almac

The Almac Group is an established contract development and manufacturing organisation that provides an extensive range of integrated services globally to companies within the pharmaceutical and biotech sectors. The services range from R&D, biomarker discovery and development, API manufacture, formulation development, clinical trial supply, IXRS technology(IVRS/IXRS) through to commercial-scale manufacture and companion diagnostic development

Only Almac can combine the expertise, from our specialised teams, to provide you with the right service solutions to help you across the full biopharmaceutical product lifecycle, from the preclinical stages through to commercialisation.

€3 MILLION NEW DATA CENTRE ENVIRONMENT REFRESH FOR AVIVA IRELAND

€3 MILLION NEW DATA CENTRE ENVIRONMENT REFRESH FOR AVIVA IRELAND

SELF-FUNDING PROJECT ENSURES FULL DATA TRANSPARENCY 

Aviva is Ireland’s only composite insurer providing life, pensions, general and health insurance products to its customers.  The company employs over 1,000 people between its head office in Dublin its offices in Cork and its Galway call centre.  Aviva’s data centre sprawled over an area the size of half a football pitch and the company wanted to modernise the aging IT infrastructure and reduce it  to a quarter of its footprint.

“Our Data Centre in Ireland runs in combination with part of our UK data centre.  It’s our heartbeat,” explains Sean Bellamy, Head of Infrastructure at Aviva.  “It runs every single system from our GI business which sells motor and home and our Life and Pensions business.”

Aviva engaged Triangle to develop a compelling technology proposal backed by a cast iron business case for renewed investment in the Irish data centre.  The cost effectiveness of the solution was to be measured on two scales; the initial investment and the total cost over time.

As the estate was old, it was expensive to maintain as production systems were failing. The company was having more and more incidents where outages to the business were quite significant.  Following an assessment and design phase, Triangle worked closely with Aviva to develop the project. Using their expertise in network creation and migration, they built a highly secure dark fibre data centre network and SAN fabric to provide improved connectivity in a smaller footprint.  Aviva had 350 Wintel systems running a variety of operating systems. 

The company virtualised its estate to one third and reduced those down to six hosted VMware solutions.  On the AIX side, Aviva had a P590, P595 and a P770 in the Dublin office and they eradicated the P590 and P595 and updated the local P770 and bought a new P770 for the B site which is hosted in IBM.

“Storage was another challenge for us with three huge storage units.” adds Ian Farnan, TSS Infrastructure Manager at Aviva.  “These have been replaced with a three tier solution based on IBM FlashSystem technology coupled with an IBM V7000 clustered system containing both SAS and NL-SAS tiers”.

Aviva realised savings by retiring old hardware that would have required renewed maintenance contracts and licenses for backups

Triangle converted Aviva’s legacy systems onto the new infrastructure enabling the company to run legacy applications crucial to the business.  The nature of the project improved the company’s test and development environment, improved disaster recovery capabilities, and increased flexibility to react to the organisation’s needs.  In addition, warehousing processes are much faster which makes better use of current resources.

“It is a phenomenal leap forward in technology for us.  We have saved significant costs this year – half a million euro and next year somewhere in the region of €800,000.  For us these will be year on year savings,” says Sean.

“We have achieved a significant reduction in footprint and we have been able to use the saved floor space for another purpose. This is real estate in the centre of Dublin which is very expensive so it’s a fantastic saving.  We’ve also achieved significant energy savings because our electricity use has reduced by about three quarters   and the cooling is significantly reduced as well which is great from an environment point of view.” 

Triangle has played a core part in the design, development, build and management of this adventurous project,” continues Ian.  “Without their dedication, technical knowledge and expertise, we would not have achieved all we did.   We now have the modern, future proofed, agile and flexible data centre that we wanted.”

“There are many benefits with this project,” concludes Sean.  “In terms of stability, the data centre is ten times better than it was.  Also, performance has improved dramatically, for example, we are able to run our month end processes on our systems locally and they are completed in one hour as against eight hours before we did this work.

Triangle pulled out all the stops and the project was delivered on time on 31 December.  The €3 million initial capital investment will have paid for itself in 22 months.  This project has made our business more efficient and more competitive.” 

TRIANGLE TECH EXCELLENCE AWARD WINNERS

TRIANGLE TECH EXCELLENCE AWARD WINNERS

Congratulations to Triangle and Aviva who won the  “Private Sector Project of the Year” category at the Tech Excellence Awards 2015 last night. The award was made for the recently completed Aviva Data Centre (DC) project which transformed the IT infrastructure in Aviva’s primary and backup DCs.

Triangle designed and delivered a modern technology platform which gives Aviva Ireland greater capacity and processing power, lower carbon and physical footprint, significantly reduced operational costs and superior agility. It also enhanced the availability of business systems while providing for more rapid and effective disaster recovery.

Winning an Award means more than just the recognition of our peers in the business; it’s an acknowledgement of the innovation, hard work and the value of partnership with our customers.

“Triangle has played a core part in the design, development, build and management of this adventurous project,” says Ian Farnan, TSS Infrastructure Manager at Aviva.  “Without their dedication, technical knowledge and expertise, we would not have achieved all we did.   We now have the modern, future proofed, agile and flexible data centre that we wanted.”

About The National Tech Excellence Awards

The national Tech Excellence Awards are Ireland’s principal badge of honour in the IT industry. Now in its 15th year, this Awards programme recognises excellence not only in implementing technology solutions, but also in the business of marketing and implementing technology for business.

IMPRIVATA KEEPS ONCOLOGY TEAM CONNECTED AT DUBLIN’S BEAUMONT HOSPITAL

IMPRIVATA KEEPS ONCOLOGY TEAM CONNECTED AT DUBLIN’S BEAUMONT HOSPITAL

COMMON CHALLENGES, CLEAR STRATEGIES

Beaumont Hospital’s commissioning of Imprivata was not borne of immediate crisis. The hospital has a long-standing relationship with Dublin technology consultancy, Triangle. With over a decade’s partnership, Triangle’s role has moved beyond tactical problem-solving to offering strategic advice on cutting-edge technologies and their applications in the healthcare sector. This allows Beaumont to make IT decisions with foresight and on a strong business case.

Equally, Beaumont was facing many of the challenges shared by hospitals across Europe seeking to generate efficiency, value and improved healthcare outcomes from technology.

The use of multiple applications in innumerable clinical contexts meant that staff were signing in and out of machines and services up to 100 times a day. It was easier to have all-day logins for whole teams, but that came with a cost to governance and audit. Legacy systems on multiple platforms and a blend of direct and virtualised access to systems meant multiple sign-in processes and passwords between software and terminals.

Clinicians were being hampered by an ever-increasing workload of login credentials. When they forgot them, the IT team would need to spend their time and talent on password management.

The Imprivata solution To resolve staff authentication in the most demanding of clinical contexts, Triangle recommended Imprivata Single Sign-On and Authentication Management.

Triangle’s Technical Director, Richard O’Brien says:

To initially demonstrate use cases and allow Beaumont’s IT team to skill up, Triangle built a prototype ‘lab’, with Imprivata installed on machines with similar load and configuration to Beaumont. Imprivata has now been deployed with an initial pilot into one of the most challenging environments at Beaumont; the oncology department, which features a day/outpatients ward and a 24/7 care ward.

Beaumont Hospital IT specialist David Kelly says,

“We picked the oncology ward because it’s like no other. It has so many patients that doctors are moving from bed to consulting room to PC constantly all day long. They are updating the system all the time, and it’s not unusual for a consultant to use every one of the 12 PCs on the ward at least once each day.

With Imprivata, doctors are able to walk up to a terminal anywhere in the oncology ward, tap once and be straight into their desktop. Then, click once on an application and they’re straight into that application. And some of the applications are Citrix-based which typically have required two logins to gain access; or have multiple menu levels. Imprivata brings it straight to where they need to be. So they are not only saving log in time, they are also saving a number of additional ‘clicks’ in getting through menu items. What Imprivata does is enable that ‘Tap, I’m in, let’s go!

Oncology staff of course benefit from all the services via Imprivata they would expect to use in their everyday work. Says Kelly, “We have email, the internet proxy and our Directory Manager which is an HR application“, says Kelly, “But we have 9 applications integrated in all, and more to follow“. Agnostic of platform or OS, Imprivata at Beaumont already gateways to:

  • PACS, the national system for images (X-Rays, scans etc.)
  • RIS, a national radiology service ordering system
  • NIS, the Notes Information System used on the ward for patient notes and medications etc.
  • PIPE, the Patient Information Profile Explorer used by doctors and nurses on the wards
  • And the bespoke BHIS, Beaumont Hospital Information System.

Dr. Oscar S. Breathnach, Consultant Medical Oncologist, says,

“The introduction of the ‘tap and I’m in’ system to autopopulate key high frequency use applications has been a success throughout most users’ experiences. As we are preparing for the golive of our EMR / e-prescribing system, the ability to auto-populate both the Citrix and Aria gateways has removed the barrier that two separate though dependant passwords was creating. Parallel to this is the fact that currently we use the PIPE system to order and review lab reports. The autopopulation of passwords has again allowed more speed and efficiency in moving between the various programs.”

BHIS in particular was a challenge turned into an opportunity. Says Kelly,

“BHIS is 25 years old and we use a terminal emulator to connect to it. Plus there are four different ways to sign into it depending on role and what you want to do; for example making an appointment in three months time. All in all, there are probably 70 different options once a user has signed in with their ID.

“So as part of installing Imprivata, we looked at the way the staff were using it and replicated the keystrokes in macros. Even though it’s a 25 year old system, when staff log in via Imprivata, they now get dropped into exactly the part of the system they need. It saves three or four screens and clicks at a time.”

CLINICAL TIME SAVED, GOVERNANCE IMPROVED

Those saved clicks are mounting up. O’Brien says;

Imprivata automatically gives us reports on logins, and we can extrapolate from that into keystrokes saved and therefore significant clinical time saved per week.

Plus, because we’re monitoring the usage of each application, governance suddenly becomes workable; integrated into each clinician’s workday. We can leave it all to each individual’s proximity cards rather than having shared logins for each department.

And it’s not just the time constantly keying in passwords in many different applications that’s saved: it’s a hospital, so they’ve got a lot of restrictions in terms of time-outs, most of which happen sooner than a lower-security operation would demand. Staff were constantly rekeying passwords. Logging out, too, used to involve multiple keystrokes for each application; now they can log out of everything on a machine with one tap. We’ve taken away all the effort and, more importantly, the irritation.

This has not gone unnoticed. Dr Breathnach says “Other allied health professionals are eager to have similar access as they can also see the obvious benefits.” David Kelly adds, “We are already getting requests for Imprivata proximity cards from other staff. So word is spreading fast and our next step is to equip everyone associated with oncology with Imprivata and then work outward with licenses from there. It’s not often we get clinicians going out of their way to ask for technology, but this isn’t about IT, it’s about making lives easier.

TOMORROW’S PLANS

Moving forward, single sign on is a key aspect of Beaumont’s IT. “We’re actually at an interesting point in our IT development“, says Kelly. We’re working out our optimum end-user computing strategy. It might be mobile desktop or virtual apps but I can promise that it will be single sign on and the next step there is Follow-Me Desktop.

Says O’Brien;

Single Sign-On has opened the eyes of the administration team here in the hospital to what can be achieved, so the next step is the additional saving of Follow-me Desktops; but also then adding extra applications. One of the areas we’re hoping to target here is the system for tracking medical instruments used in theatre because it’s actually a third party application that’s hosted offsite and there are two layers of login to access it. Again, we’re hoping to implement Imprivata because it will make the system more acceptable for users.

Then, there are lots of additional value adds like Self Service Password Management under the control of Imprivata that has been recognised as part of the pilot and which will keep on saving time for clinicians and reduce the burden on the IT team.

SWITCH AND GO!

Kelly says the initial (and indeed future) investment in Imprivata is more than outweighed by the time it savestime for staff at all levels of clinical expertise. He monitors the tally of clicks saved and notes that the oncology team is now fully accustomed to the technology’“ his only expense being some laminated posters featuring tips for beginners. “They’re using it all the time“, he says. “They literally walk up, tap and I’m in.

About Beaumont Hospital

Beaumont Hospital is a large academic teaching hospital 5km north of Dublin City centre. With 820 beds, its 3,000 staff provide emergency and acute care services across 54 medical specialties to a community of almost 300,000 people.

It is the principal teaching hospital for the Royal College of Surgeons in Ireland and has privileged status as the National Referral Centre for Neurosurgery and Neurology, Renal Transplantation, and Cochlear Implantation, as the Regional Treatment Centre for Ear, Nose and Throat, and Gastroenterology, and as a Designated Cancer Centre.